Hassle free set-up
Any product on any network
Chess Cybersecurity supplies installation services for all our partner products. With a team of highly accredited technical engineers and consultants you can be sure Chess Cybersecurity will be able to install your newly purchased security technology within your time frames. With over 12 years experience across all organisations we have a list of reference customers, success stories and case studies as long as our arm. So whether you're a large multi-site organisation or an SME business you can have total confidence that we've successfully performed an install just like yours.
Your account manager and assigned technician will perform an initial consultancy with you either face to face or over a conference call. This will define your full requirements and detail the technical aspects of your environment that we require to know. Following this your project plan is created with step-by-step timeframes, responsibilities and actions. At each stage of the install we recommend having a technical staff member present so we can transfer our knowledge over to you that helps with the on-going management of the system.
It doesn’t just stop there
Following the installation project Chess Cybersecurity provides you with a written report of all the activities completed including any outstanding actions, if appropriate. If you have any issues with the install the technical team are always on hand to offer you guidance and of course all our work is backed by our professional services guarantee. Meaning if you have any problems we come back and fix the issue for free. We also offer and recommend an annual health check for your product to make sure your security solution is always running optimally.
Your insurance policy
All our services come with our unique services guarantee. Your insurance policy if you will. It should give you the confidence to use us for all your IT security service needs. If you are not satisfied, or if circumstances outside our control prevent the services work being completed, then a Chess Cybersecurity engineer will return at no extra charge to complete the work required or the cost of the work will be refunded. Chess Cybersecurity professional services and training courses are provided by certified engineers with practical experience in the products involved.