Foursys Support Agreements

Many organisations require a higher level of Technical Support and Services than is available as standard.

Foursys System Support includes

• Enhanced Telephone Support
  plus the choice of 3 levels of System Support - Silver, Gold or Platinum with these benefits:
• Remote Technical Support
  Upon the request of a customer, Foursys will remotely access the customers network, typically by Webex, to solve issues or check on existing configuration
• Onsite day for Health Check/Upgrade
  A Certified Foursys Engineer can provide onsite consultancy to perform a security health check or to assist with an upgrade. Silver System Support includes 1 day a year, Gold 2 days and Platinum 4 days a year
• Security/Penetration Test Option
  Gold or Platinum Support  customers can choose to use the 2 days onsite for a Security Test including a written report with prioritised recommendations
• Fast Track Training Course
  A Training Course is included with Gold and Platinum System Support Agreements

 All services are covered by the Foursys Professional Services Guarantee.