Foursys Support Agreements

Many organisations require a higher level of Technical Support and Services than is available as standard.

Foursys Enhanced Telephone Support includes:

• Priority Telephone Support
  When there is a software problem, customers need an immediate response. Foursys does not use a call centre for support so Priority Telephone Support means clients will reach an engineer with minimal delay.
• Target Response Times
  Problems are worked on within agreed timescales, depending on the severity of the issue.
• Discount on all Professional Services
  Including Training Courses Installation, Health Check and Emergency Onsite Assistance.
• Remote Technical Support (Option)
  We can log on to the network, typically by Webex, to solve issues or check an existing configuration. Access can be full or restricted and at all times the customer can be aware of any changes that are being made. This is an extra cost option for Enhanced Telephone Support customers and included as standard for all System Support customers.

All services are covered by the Foursys Professional Services Guarantee.