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Many medium and large organisations require a higher level of Technical Support and Services than is available as standard for Sophos or Websense.

Foursys Enhanced Support can help.

Foursys Enhanced Support offers a range of options to meet the needs of Sophos and Websense users including:

• Priority Telephone Support
  When there is a software problem, customers need an immediate response. Foursys does not use a call centre for support so Priority Telephone Support means clients will reach an engineer with minimal delay.
• Target Response Times
  Problems are worked on within agreed timescales, depending on the severity of the issue.
• Remote Technical Support
  We can log on to the network, typically by Webex, to solve issues or check an existing configuration. Access can be full or restricted and at all times the customer can be aware of any changes that are being made.
• Discount off all Professional Services
  Including Training, Installation, Health Check and Emergency Onsite Assistance.
• Extended Hours Support
  With a choice of 3 levels, depending on the level of cover required, from
  – Level 1 – 8am to 6pm, 5 days - our standard support offering
  – Level 2 – 8am to 6pm, 7 days - typically bespoke to end user
  – Level 3 – 24x7 - typically bespoke to end user.
• Free Health Check
  1 day included free for Level 2 and 3, discounted for Level 1 customers. This day can be used for onsite installation or upgrade work if a Health Check is not required.

Foursys Professional Services guarantee – if you are not satisfied, or if circumstances outside our control prevent the services work being completed, then a Foursys engineer will return at no extra charge to complete the work required or the cost of the work will be refunded.

Foursys professional services and training courses are provided by certified engineers with practical experience in the products involved.

Costs of Enhanced Support

• Prices for Enhanced Support  are based on a percentage of the license price, subject to a minimum value.
• Multi-year licences with Enhanced Support can have the Enhanced Support part paid annually, subject to minimum value.
• Customers can upgrade in the middle of a Licence on a pro rata basis (e.g. you have 2 years left on a 3 year Licence so you pay only 2/3 cost).